Book authentic Vedic pujas with experienced priests — at temples, home, or online
This Privacy Policy (“Policy”) explains how Zenvio Ventures LLP (“Zenvio”, “we”, “us”, or “our”) collects, uses, processes, stores, and protects personal data of users (“User”, “you”, or “your”) who access or use our website, mobile interfaces, or related services (collectively, the “Platform”).
This Policy is issued in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 of India (“DPDP Act”).
By accessing or using the Platform, or by submitting your personal data, you consent to its collection and use as described in this Policy.
This Policy applies to all Users of the Platform, including visitors, registered users, and individuals whose devotional or ritual details are submitted for service facilitation.
This Policy does not apply to third-party platforms or services that may be linked from the Platform.
We collect only the data necessary to provide and improve our services, including:
We do not store full credit/debit card details. Payments are processed through authorised third-party providers.
Your personal data is used for purposes including:
We process personal data based on:
You may withdraw consent by contacting us, subject to legal and contractual limitations.
We do not sell your personal data.
We may share your data only as necessary with:
Such third parties operate independently, and Zenvio does not control how they process data once shared for service fulfilment.
If you access the Platform from outside India, you consent to your data being processed and stored in India in accordance with this Policy.
We retain personal data only for as long as necessary to fulfil service purposes, comply with legal obligations, and resolve disputes.
Where applicable, data is securely deleted or anonymised after such retention periods.
Online puja sessions may be recorded to enable service delivery and user access.
By participating in such sessions, you provide implied consent to recording.
Recordings may be made available for download and are retained for a limited period (typically up to 7 days) after which they are deleted, unless retention is required for operational or legal reasons.
We may use cookies and similar technologies (including analytics tools) to enhance user experience, understand usage patterns, and improve our services.
You may control cookie preferences through your browser settings.
We implement reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, or misuse.
However, no system can be completely secure, and we cannot guarantee absolute security of data transmitted online.
Subject to applicable law, you may:
We will process such requests within a reasonable timeframe, subject to legal, operational, or dispute-related retention requirements.
We may send service-related communications, including booking confirmations, updates, reminders, and support responses.
Where applicable, we may also send promotional or informational communications. You may opt out of such communications at any time.
The Platform is not intended for independent use by individuals under 18 years of age. Personal data of minors should only be provided by parents or guardians.
We are not responsible for the privacy practices of third-party websites or services linked from the Platform.
Grievance Officer: Zenvio Ventures LLP
Email: zenvioventures.india@gmail.com
We will respond to queries and concerns within timelines prescribed under applicable law.
We may update this Privacy Policy from time to time. Updated versions will be published on the Platform with a revised effective date.
Continued use of the Platform constitutes acceptance of the updated Policy.
