Book authentic Vedic pujas with experienced priests — at temples, home, or online
These Terms of Service (“Terms”) constitute a legally binding agreement between Zenvio Ventures LLP (“Zenvio”, “we”, “us”, or “our”), and any person who accesses or uses our website, mobile interfaces, or related services (collectively, the “Platform”) (“User”, “you”, or “your”).
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must refrain from using the Platform.
The Platform enables users to book and participate in devotional and religious services, including at-home pujas, private online pujas, temple or batch pujas, and devotional offerings (chadhava).
Zenvio acts solely as a facilitator connecting Users with temple authorities, priests, associated religious institutions, and authorised vendors. Zenvio does not perform rituals unless explicitly stated and does not control or supervise how rituals are conducted.
All rituals are performed in accordance with customary practices, traditions, and temple-specific procedures as determined by the respective priest or temple authority.
Users must be at least eighteen (18) years of age and capable of entering into legally binding agreements.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
You agree to provide accurate and complete information, including devotional details such as names and gotra. Zenvio is not responsible for errors resulting from incorrect information provided by you.
A booking is confirmed only upon successful payment and receipt of confirmation communication where applicable.
Certain services may require partial payment at the time of booking, with the remaining amount payable as per the applicable policy.
Once devotional or sankalp details are submitted for execution, modifications may not be possible.
All bookings, cancellations, rescheduling, and refunds are governed by the applicable Booking & Cancellation Policy, which forms an integral part of these Terms.
Priest assignment is subject to availability. In the event of illness, travel disruption, scheduling conflicts, or other unavoidable circumstances, Zenvio may arrange a qualified substitute.
Such substitution does not affect the validity or sanctity of the ritual and will not be considered grounds for cancellation or refund, except as stated in the applicable policy.
Each service category is governed by a detailed Booking & Cancellation Policy, covering booking terms, cancellations, rescheduling, and refunds.
By completing a booking, you confirm that you have read and accepted the applicable policy.
Online puja sessions may be recorded and shared with you. Such recordings may be stored for a limited duration, as determined by Zenvio.
While Zenvio strives to provide a seamless experience, uninterrupted audio or video quality is not guaranteed and may be affected by factors beyond our control, including internet connectivity, third-party platforms, or technical limitations.
Devotional offerings (chadhava) are fulfilled through temple authorities, priests, or authorised vendors.
Once submitted for execution, such requests cannot be modified or cancelled except as permitted under the applicable policy.
Fulfilment shall take place in accordance with customary temple practices, including timing within the customary ritual window.
Prasad, flowers, and ritual materials may vary based on temple customs, religious norms, and seasonal availability.
Substitution of equivalent items shall not be considered a deficiency in service.
Where delivery is applicable, timelines depend on third-party logistics providers. Zenvio is not responsible for delays after dispatch.
Users booking at-home services must ensure a clean and suitable space and make necessary arrangements as communicated.
Delays due to lack of readiness may reduce effective service time.
You agree not to:
Zenvio reserves the right to suspend or terminate access to the Platform for violations of these Terms.
Rituals and offerings are matters of personal faith. Zenvio does not guarantee any specific outcomes, whether spiritual, material, personal, financial, or health-related.
Dissatisfaction based on perceived outcomes shall not be a valid ground for refund, dispute, or claim.
Zenvio reserves the right to correct any errors in pricing, descriptions, or service details.
In the event of an incorrect listing or pricing error, Zenvio may cancel the affected booking and issue a full refund of the amount paid, without further liability.
Payments are processed through secure third-party payment providers.
For international transactions, currency conversion rates and additional charges are determined by the payment processor or issuing bank. Zenvio is not responsible for such charges.
To the maximum extent permitted by law, Zenvio’s total liability arising out of or in connection with any service shall not exceed the amount paid by you for the specific service in dispute.
Zenvio shall not be liable for any indirect, incidental, consequential, or special damages.
Zenvio is not responsible for acts, omissions, or service quality of priests, temples, or third-party providers.
You agree to indemnify and hold harmless Zenvio, its partners, and affiliates from any claims, losses, damages, liabilities, or expenses arising from:
Zenvio shall not be liable for delays or inability to perform services due to events beyond reasonable control, including natural disasters, temple closures, government restrictions, public emergencies, strikes, or technical failures.
Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms.
These Terms shall be governed by the laws of India. Courts in Mumbai, India shall have exclusive jurisdiction over any disputes.
Zenvio reserves the right to update these Terms from time to time. Updated versions will be published on the Platform with a revised effective date.
Continued use of the Platform constitutes acceptance of the updated Terms.
